We1 Privacy Policy — User Information Protection
We1 takes every user's privacy seriously. This document explains what information we collect, how it is used, and your rights as a user of our platform in Malaysia.
Updated: 2026. This policy applies to all registered users and visitors of the we1 platform.
1. Information We Collect
We1 collects several categories of information from users to keep the platform running safely and efficiently. This information is gathered directly during registration and platform use, and automatically through permitted tracking technologies.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and chosen username. For identity verification required during fund withdrawals, you may be asked to submit a copy of an official identification document such as a national ID card or passport.
Payment Information in Malaysian Ringgit (MYR)
When you make a deposit or withdrawal, we record transaction details including the amount in RM, the payment method used (such as Maybank2u, CIMB Clicks, or DuitNow), and the transaction reference number. We do not store your full bank account details — this sensitive information is handled directly by verified payment providers and is protected under their own security standards.
Device & Browser Information
We automatically collect technical information including device type, operating system, browser version, IP address, time zone, and screen resolution. This data is used to detect suspicious activity, optimise platform display across different devices, and ensure user account security.
Usage Data
We record in-platform activity such as pages visited, games played, time spent per session, and interactions with buttons or menus. This data is used to improve the user experience and develop new features that are more relevant to users in Malaysia.
2. How We Use Your Information
We1 uses the information collected for clear and legitimate purposes. We will not use your information for anything unrelated to platform operations without first obtaining your consent.
- Account Management: Processing registrations, verifying identities, and enabling secure access to your account.
- Transaction Processing: Accurately and securely verifying and recording deposits and withdrawals in MYR.
- Platform Security: Detecting and preventing fraud, money laundering, bot activity, and other security threats.
- Customer Support: Enabling our team to help you resolve issues or answer enquiries effectively.
- Service Communications: Sending important notifications related to your account, transactions, or policy updates.
- Platform Improvements: Analysing usage patterns to improve the overall interface and user experience.
We do not sell your personal information to any third party for marketing or commercial purposes.
3. Cookie & Tracking Usage
We1 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session Cookies: Required to keep you logged in during an active session and to maintain account security.
- Preference Cookies: Saves your preferred language and display settings for a smoother experience on your next visit.
- Analytics Cookies: Collecting data on how users interact with the platform for internal improvement purposes.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect certain features of the we1 platform.
4. Data Storage, Security & Third-Party Sharing
All personal information you provide to we1 is stored on servers protected by SSL (Secure Socket Layer) encryption. This ensures that data transmitted between your device and our servers cannot be intercepted or read by unauthorised parties — the same standard used by financial institutions and banks.
Access to user personal data is restricted to we1 staff who require it to carry out their duties. All staff with access to user data are bound by strict confidentiality agreements.
Third-Party Sharing
We1 does not share users' personal information with third parties except in the following circumstances:
- Payment Provider: Information required to process MYR transactions is shared with verified and authorised payment providers.
- Legal Requirements: We may be required to disclose certain information to Malaysian authorities where mandated by law or a valid court order.
- Technical Service Providers: Some platform features involve third-party software or infrastructure providers, who are bound by strict data protection agreements with us.
In all of the above cases, we1 ensures that the relevant third parties comply with data protection standards equivalent to those we uphold.
5. User Rights & How to Contact Us
As a we1 platform user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you have the right to request that we update it.
You may request the deletion of your account and personal data, subject to record-keeping requirements mandated by law.
You have the right to object to the processing of your information for certain purposes, including marketing communications.
To exercise any of the above rights or for any privacy-related enquiries, please contact our team by email at: [email protected]. We will endeavour to respond to every request within a reasonable timeframe. You may also refer to the FAQ for basic information about how to use the platform.
Changes to This Privacy Policy
We1 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to registered users via email or in-platform notification. Continued use of the platform after such changes take effect will be considered your acceptance of the updated policy. Users are encouraged to review this page periodically.
Your Data is Safe with we1
We are committed to protecting your privacy. Create an account with confidence and enjoy a secure digital entertainment experience with we1.